About the job
Demonstrate proactive diligence by consistently pursuing resolution on outstanding invoices and past-due accounts through phone communications, electronic correspondence, and in-person engagements.
Perform credit risk assessments by reviewing new customer credit applications, examining financial documentation, and determining suitable credit limits.
Investigating and resolving invoice discrepancies, short payments, and billing disputes is essential to ensure timely and accurate payment processing.
Post incoming payments with precision and reconcile customer accounts accurately using ERP systems.
Prepare aging reports on a consistent basis and monitor key collection performance indicators, including Days Sales Outstanding (DSO), for leadership review and analysis.
Implement collection procedures and escalate delinquent accounts to the Team Lead when necessary.
Design and oversee a comprehensive credit control system while collaborating with members from the sales and marketing, finance, and executive teams.
Develop and implement policies aligned with customer service excellence to guarantee timely payment submissions from customers.
Review customer credit reports to evaluate applications, then render approval or denial decisions as appropriate, ensuring prompt communication of these determinations to relevant staff members.
Collaborate with customers to finalize payment arrangements, establishing appropriate loan terms and conditions to align with their financial circumstances and organizational policies.
Maintain accurate loan records while performing routine assessments of the credit-control system, and introduce necessary modifications to minimize delinquent accounts.
Promptly escalate any discrepancies or concerns regarding customer payments to either the assigned Team Lead or the relevant department overseeing those accounts.
Proactively monitor and pursue payment of outstanding invoices and balances while applying company collections protocols as required.
Enhance the efficiency and effectiveness of debt collection operations by refining existing processes.
Seeking candidates with a strong foundation in relevant technical or functional competencies, including proficiency in key tools, methodologies, or systems pertinent to the role. Ideal applicants will demonstrate hands-on experience and proven expertise in [specify skills, e.g., data analysis, project management, coding languages, or industry-specific software]. The ability to apply these skills effectively in dynamic environments is essential, as is a commitment to continuous learning and adaptability. Additionally, familiarity with [mention any additional relevant skills, such as compliance standards, leadership frameworks, or specialized equipment] is highly advantageous.
Demonstrates extensive experience utilizing financial accounting software and enterprise resource planning (ERP) systems.
Proficient in data analysis techniques, with a demonstrated ability to interpret complex datasets and extract meaningful insights. Skilled in utilizing statistical methods, analytical tools, and visualization software to support decision-making processes and drive operational efficiency. Experience in identifying trends, patterns, and anomalies within structured and unstructured data to inform strategic initiatives and enhance business performance. Strong analytical mindset, attention to detail, and ability to communicate findings clearly to stakeholders at all levels.
Seasoned in effectively persuading others to reach mutually beneficial agreements, with a strong ability to influence and convince stakeholders through compelling arguments and strategic communication.
Tactful communication is essential for fostering positive relationships and ensuring clarity in interactions. It involves the ability to convey messages with sensitivity, respecting diverse perspectives while maintaining professionalism. Individuals who excel in this area can navigate difficult conversations, address sensitive topics, and deliver constructive feedback in a manner that minimizes conflict and promotes understanding. Strong interpersonal skills, emotional intelligence, and a keen awareness of cultural nuances are often key to mastering tactful communication in both personal and professional settings.
The role involves mediating disputes, facilitating constructive dialogue, and fostering mutually acceptable solutions to address interpersonal or organizational conflicts. Candidates must demonstrate strong interpersonal skills, emotional intelligence, and the ability to remain neutral while guiding discussions toward resolution. Experience in negotiation, active listening, and problem-solving is essential, as is a track record of de-escalating tense situations with diplomacy and tact. Responsibilities include assessing root causes of conflicts, developing tailored intervention strategies, and ensuring follow-up to prevent recurrence. A background in psychology, human resources, or related fields is advantageous, along with proficiency in conflict resolution frameworks and tools.
Meticulous attention to details
Qualifications
BA/BSc/HND
