Seeking a detail-oriented professional to oversee day-to-day operations and ensure alignment with organizational goals. The role involves coordinating teams, managing projects, and maintaining efficient workflows to achieve key performance indicators. Responsibilities include developing strategies, analyzing data, and implementing process improvements. Candidates must possess strong communication skills, leadership abilities, and at least five years of relevant experience in a similar capacity. Proficiency in industry-specific software and a bachelor’s degree in a related field are required. The position demands adaptability, problem-solving acumen, and a commitment to continuous improvement.
We are currently seeking a detail-oriented and proactive Technical Support Officer to oversee and maintain the daily IT and technical operations for our organization. The successful applicant will be responsible for the upkeep of hardware, software, training, and network systems, delivering technical assistance to both staff and customers. Additionally, they will uphold data security protocols, ensure smooth technology operations across all departments, and maintain stringent information security standards.
Oversee a range of critical duties encompassing strategic planning, operational execution, and performance assessment to ensure organizational objectives are met with precision. Develop and implement policies, procedures, and systems that enhance efficiency, compliance, and productivity across departments. Lead cross-functional teams by setting clear expectations, providing mentorship, and fostering a collaborative environment that drives innovation and accountability. Monitor key performance indicators, analyze data trends, and present actionable insights to senior leadership to support informed decision-making and continuous improvement. Manage stakeholder relationships, including clients, vendors, and internal partners, to cultivate partnerships that align with business goals and deliver sustainable value.
Install, configure, maintain, and troubleshoot computer hardware, software, systems, networks, printers, and scanners to ensure optimal functionality and performance.
Oversee and sustain the organization’s IT infrastructure, which encompasses servers, internet connectivity, and email systems, ensuring optimal performance and reliability.
Deliver initial assistance to employees and clients regarding hardware and software inquiries.
Investigate and resolve system and network issues by identifying and correcting hardware and software malfunctions.
On-site delivery, installation, setup, and technical support of hardware and software solutions are provided to clients.
Handle incoming calls promptly and accurately, documenting each interaction in the designated system. As necessary, escalate issues to appropriate support vendors and clients, ensuring timely resolution and maintaining clear communication channels throughout the process.
Maintain detailed records and logs of all repairs, fixes, and scheduled maintenance activities.
When necessary, deliver personalized one-on-one training sessions to meet individual needs.
Maintain the integrity, confidentiality, and availability of data, network access, and backup systems.
Create and configure new user accounts and profiles while resolving any password-related issues encountered.
Oversee software license management and update processes while ensuring strict adherence to established IT policies.
Suggest and execute enhancements to IT systems and operational processes to drive efficiency and performance.
Build and maintain strong relationships with IT vendors and service providers to facilitate prompt support and seamless maintenance of systems and services.
Applicants should possess a Bachelor’s degree in Computer Science, Engineering, or a related field, along with at least three years of experience in software development, preferably with expertise in full-stack development. Proficiency in programming languages such as Java, Python, or JavaScript is required, along with familiarity with frameworks like React, Angular, or Node.js. Strong problem-solving abilities and excellent communication skills are essential, as are experience with cloud platforms like AWS or Azure and a solid understanding of database management systems. Candidates must demonstrate a commitment to continuous learning and the ability to work effectively in collaborative environments.
A bachelor’s degree in Computer Science, Information Technology, or a closely aligned discipline is required.
Seeking a candidate with a minimum of two to three years of hands-on experience in IT support or systems administration roles.
Possesses comprehensive knowledge of computer systems, mobile devices, operating systems (including Windows and Mac), and network infrastructures (such as LAN and WAN).
Proven ability to diagnose and resolve hardware, software, and network-related problems.
Proficiency in Microsoft 365, Google Workspace, antivirus applications, and backup solutions is required.
Demonstrates a solid understanding of fundamental cybersecurity practices and data protection principles.
Exceptional proficiency in problem-solving, communication, and interpersonal interactions is essential.
Demonstrates proficiency in both autonomous work and collaborative team settings, adapting seamlessly to diverse professional environments.
Proficiency in utilizing enterprise resource planning systems or other business management platforms is required.
Proficiency in web and server administration is essential.
Certifications like Compton A+, Network+, or Microsoft Certified IT Professional (MCIT) can provide a competitive edge.
Fluency in both written and spoken English at a professional level is a mandatory requirement.
The selected individual must be prepared to commence employment without delay.
Qualified candidates residing in any of the following Lagos areas—IKEA, Shoji, Lupe, Anthony, Dope mu, Agee, Maryland, or the Toyota axis—are encouraged to apply.
Interested and eligible applicants are encouraged to submit their CV via email to hr@techdroidsystems.com, with the job title clearly stated in the subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
