About the job
Proactively pursue outstanding invoices and overdue accounts through phone calls, emails, and in-person visits to ensure timely resolution.
Conduct thorough assessments of credit applications from prospective customers, meticulously reviewing financial documents to determine suitable credit thresholds.
Investigate and resolve discrepancies in invoices, short payments, and billing disputes to facilitate prompt payment resolution.
Account Reconciliation: Accurately post incoming payments and reconcile customer accounts within ERP systems.
Reporting responsibilities include compiling and presenting regular aging reports, along with monitoring key collection performance indicators such as Days Sales Outstanding (DSO) for management review.
Escalation responsibilities include establishing and executing collection procedures, as well as promptly referring delinquent accounts to the Team Lead for further action.
Develop and oversee a credit control framework in partnership with sales, marketing, finance, and executive leadership to ensure alignment and operational efficiency.
Develop and implement policies aligned with customer service excellence standards to guarantee timely payment submissions from customers.
Evaluate customer credit reports to determine creditworthiness, then approve or deny applications accordingly, ensuring timely communication of decisions to relevant personnel.
Negotiate customized payment arrangements with clients and establish appropriate loan terms and conditions based on their individual circumstances.
Maintain accurate and up-to-date loan records while performing ongoing assessments of the credit-control system. Analyze findings thoroughly and introduce necessary adjustments to minimize the risk of bad debts.
Please notify the Team Lead or the designated team regarding any discrepancies in payments related to assigned customer accounts.
Consistently monitor outstanding invoices and payment deadlines while applying established company collection protocols as required.
Enhance and streamline debt collection procedures to maximize efficiency and effectiveness in recovering outstanding balances.
Seeking a candidate with proficiency in essential competencies. The ideal applicant will possess strong technical abilities and relevant experience. Requires familiarity with industry-standard tools and methodologies. Must demonstrate excellent problem-solving skills and attention to detail. Strong communication and teamwork capabilities are essential. Previous experience in a similar role is preferred.
Demonstrates strong expertise in financial accounting software and Enterprise Resource Planning (ERP) systems, ensuring accurate and efficient financial management and reporting capabilities.
Proficient in extracting meaningful insights from complex datasets through advanced analytical techniques, this position requires expertise in statistical modeling, data visualization, and proficiency with tools such as SQL, Python, or R. The ideal candidate will have a strong background in data manipulation, cleaning, and interpretation to support informed decision-making across the organization. Experience with business intelligence platforms like Tableau or Power BI is highly desirable, as is the ability to translate technical findings into actionable strategies for stakeholders at all levels.
Skilled in fostering compelling and effective negotiation strategies that drive mutually beneficial outcomes. Adept at articulating value propositions persuasively to influence stakeholders and secure advantageous agreements. Proven ability to navigate complex discussions with tact, ensuring objectives are met while maintaining strong professional relationships.
Tactful communication is essential for fostering positive interactions and resolving conflicts diplomatically. This skill involves conveying messages with sensitivity, ensuring clarity while considering the emotional and professional impact on others. It requires active listening, empathy, and the ability to adapt language and tone to suit diverse audiences and situations, thereby enhancing collaboration and mutual respect in the workplace.
We seek a skilled professional adept at mediating disputes and fostering collaborative solutions to mitigate conflicts effectively. This role requires strong interpersonal skills, patience, and the ability to remain neutral while facilitating productive discussions. The individual must analyze underlying issues, facilitate negotiations, and implement sustainable resolutions that align with organizational goals. Experience in conflict management, whether in workplace, community, or organizational settings, is essential, along with excellent communication and active listening abilities to ensure all parties feel heard and respected.
Committed to precision, this role demands a thoroughgoing dedication to accuracy and exactness in every aspect of the work. The ideal candidate will exhibit a steadfast commitment to thoroughness, ensuring that all tasks are completed with unwavering care and meticulousness. Attention to detail is not merely preferred but essential, as it underpins the successful execution of all responsibilities and requirements associated with this position.
Qualifications
BA/BSc/HND
