About the job
Proactively pursue outstanding invoices and delinquent accounts through phone, email, and in-person visits to ensure prompt resolution.
Conduct comprehensive credit risk evaluations for prospective customers by reviewing their credit applications and financial documentation, then determining suitable credit limits accordingly.
Investigate invoice discrepancies, short payments, and billing disputes thoroughly to facilitate timely resolution.
Account Reconciliation: Process incoming payments and ensure customer accounts are accurately matched and balanced within ERP systems.
Prepare and present recurring aging reports while monitoring key collection metrics such as Days Sales Outstanding (DSO) for leadership review.
Escalation responsibilities include establishing and carrying out collection protocols, as well as promptly referring delinquent accounts to the Team Lead for further action.
Design and oversee a comprehensive credit control system in partnership with sales, marketing, finance, and executive leadership to ensure alignment and operational efficiency.
Develop and implement policies aligned with customer service excellence to guarantee timely payment submissions from customers.
Review customer credit reports to determine application approvals or denials, and ensure timely communication of decisions to the relevant stakeholders.
Engage in discussions with customers to finalize payment arrangements and establish loan terms and conditions that align with their financial circumstances.
Maintain accurate and up-to-date loan records while performing routine evaluations of the credit-control system. Identify opportunities for improvement and execute necessary modifications to minimize the occurrence of bad debts.
Please notify the Team Lead or the relevant team regarding any payment discrepancies associated with the assigned customer accounts.
Oversee the timely resolution of outstanding invoices and delinquent payments while executing the company’s established collections protocols as required.
Enhance and optimize debt collection procedures to maximize efficiency and recovery rates.
Must possess a strong proficiency in [specific skills, e.g., project management, data analysis, software development] with a proven track record in [relevant experience, e.g., delivering successful projects, optimizing workflows, or driving measurable results]. Demonstrated expertise in [specific tools, methodologies, or frameworks, e.g., Agile methodologies, SQL, Python, or CRM systems] is essential. Additionally, the ideal candidate will exhibit exceptional problem-solving abilities, strong interpersonal skills for collaboration with cross-functional teams, and the capacity to adapt to evolving priorities in a fast-paced environment.
Demonstrates strong expertise in utilizing financial accounting software and enterprise resource planning (ERP) systems effectively.
We seek individuals with strong data analysis skills to interpret complex datasets, identify trends, and generate actionable insights to support strategic decision-making. Candidates should possess proficiency in statistical analysis, data visualization tools, and programming languages such as Python or R. Additionally, experience with database querying (e.g., SQL) and familiarity with tools like Tableau or Power BI are essential. The role involves collecting, cleaning, and transforming raw data, performing exploratory and predictive analysis, and presenting findings through clear, concise reports and dashboards to stakeholders across the organization.
Proven ability to negotiate effectively, swaying opinions and driving favorable outcomes through compelling arguments and strategic persuasion.
Skilled in conveying information with diplomacy and discretion is essential. The ability to interact with clients, colleagues, and stakeholders in a respectful and considerate manner is required. Clear, concise, and professional communication across various channels is a must. Sensitivity to cultural differences and individual perspectives is also necessary to ensure effective and appropriate interactions.
We seek a skilled professional to adeptly manage and resolve conflicts, ensuring a harmonious and productive work environment. The ideal candidate will possess strong interpersonal skills, emotional intelligence, and the ability to mediate disputes with fairness and diplomacy. Responsibilities include assessing situations objectively, facilitating constructive dialogue, and implementing sustainable solutions to address underlying issues. Proficiency in negotiation techniques and a commitment to fostering collaboration are essential. Prior experience in conflict resolution, human resources, or related fields is highly valued. The role demands adaptability, patience, and a proactive approach to prevent escalation and promote team cohesion.
Attention to detail with a high degree of precision is essential to excel in this role.
Qualifications
BA/BSc/HND
