Job Summary
We are currently recruiting a detail-oriented and proactive Laundry Manager to lead daily operational activities, manage team performance, uphold stringent quality benchmarks, and deliver outstanding customer experiences.
This position seeks a highly organized and proactive professional with strong leadership capabilities and a commitment to continuous improvement.
Key duties involve managing project timelines, coordinating team efforts, and ensuring deliverables meet quality standards. Responsibilities also include analyzing performance metrics, identifying process improvements, and communicating updates to stakeholders. Additionally, the role requires overseeing budget adherence, mitigating risks, and fostering collaboration across departments to achieve organizational objectives. Proficiency in relevant software tools, strong problem-solving skills, and the ability to work under tight deadlines are essential for success in this position.
Oversee the daily logistics and workflow of laundry services to ensure seamless operations.
Provide leadership, mentorship, and assistance to laundry personnel to enhance operational efficiency and ensure high standards of cleanliness and service.
Maintain rigorous quality control while ensuring services are delivered promptly and efficiently.
Oversee the tracking and management of inventory levels as well as laundry supplies to ensure adequate stock levels are maintained at all times.
Respond to customer inquiries and address concerns with a high level of professionalism and efficiency.
Ensure adherence to cleanliness, safety, and operational standards at all times.
Compile routine operational reports and maintain accurate records to document daily activities and performance metrics.
Requirements
A bachelor’s degree, Higher National Diploma (HND), or Ordinary National Diploma (OND) is required.
Exceptional proficiency in organization and communication is required.
Proven capability to guide and inspire a team while effectively resolving complex challenges.
Proficiency with standard computer applications and systems is required.
Previous experience in hospitality, operations, or customer service is an advantage but not required.
Key Qualifications: Demonstrates proficiency in [specific skills, e.g., project management, data analysis, or client relations]. Exhibits strong problem-solving abilities and adaptability in dynamic environments. Possesses excellent communication skills, both written and verbal, to convey complex ideas clearly. Shows a commitment to continuous learning and professional development. Ability to work collaboratively in cross-functional teams while prioritizing tasks effectively.
Able to guide and inspire teams, fostering collaboration and driving performance toward shared goals while ensuring accountability at all levels.
Attention to Detail
We are currently seeking a dedicated Customer Service professional to join our team, where you will serve as the primary liaison between our company and its clients. In this role, you will handle inquiries, resolve issues, and ensure customer satisfaction through timely and effective communication. Key responsibilities include managing phone calls, emails, and live chat interactions, as well as documenting customer interactions and maintaining accurate records. The ideal candidate will possess strong interpersonal skills, a solution-oriented mindset, and the ability to work efficiently in a fast-paced environment. Previous experience in a customer-facing role and proficiency in CRM software are required, along with exceptional written and verbal communication abilities.
Proficient time management skills are essential for this role, enabling the successful organization, prioritization, and execution of tasks within designated deadlines. The position demands meticulous planning, the ability to multitask efficiently in fast-paced environments, and adherence to strict schedules. Candidates must demonstrate strong self-discipline, adaptability to shifting priorities, and the capacity to meet multiple competing demands without compromising quality. Experience in coordinating complex projects, allocating resources effectively, and maintaining productivity under pressure is highly valued.
Analytical professionals who excel at identifying root causes, generating innovative solutions, and implementing effective resolutions to complex challenges are sought after. Candidates must demonstrate robust critical thinking abilities, adaptability in dynamic environments, and a methodical approach to troubleshooting. The role requires evaluating multifaceted issues, devising strategic responses, and ensuring sustainable outcomes through rigorous analysis and decisive action.
We value strong collaboration and the ability to work effectively within a team environment, as contributing to shared goals fosters innovation and efficiency in our workplace.
We request applicants submit their materials via a specified application method. Interested candidates must follow the outlined procedure to ensure their submission is received and considered. The method includes completing the designated application form and attaching all necessary documents. Only applications submitted through this process will be reviewed for further evaluation.
Qualified candidates who meet the requirements of the position are invited to submit their CVs via email to recruitment@domeoresources.org, with the job title and state clearly indicated in the subject line.
Qualifications
BA/BSc/HND , OND
