About the job
Proactively manage and follow up on outstanding invoices and overdue accounts through phone calls, email correspondence, and in-person visits to ensure timely resolution.
Perform comprehensive evaluations of new customer credit applications, scrutinize financial documentation, and determine suitable credit limits.
Investigating and resolving invoice discrepancies, short payments, and billing disputes represent essential responsibilities to ensure timely and accurate payment processing.
Perform precise account reconciliation by accurately posting incoming payments and reconciling customer accounts within ERP systems.
Prepare regular aging reports and monitor collection Key Performance Indicators (KPIs), such as Days Sales Outstanding (DSO), for management review.
To ensure effective resolution, develop and execute collection strategies while promptly escalating delinquent accounts to the Team Lead for further action.
Design and oversee a comprehensive credit control system, working closely with colleagues from sales and marketing, finance, and the executive team to ensure alignment and effectiveness.
Develop and implement policies aligned with customer service best practices to ensure timely submission of customer payments.
Review customer credit reports to evaluate applications, then promptly render approval or denial decisions and communicate these outcomes to the relevant personnel without delay.
Craft and finalize mutually agreeable payment arrangements with clients, subsequently establishing the corresponding loan terms and conditions to align with those agreements.
Maintain accurate and up-to-date loan records while performing consistent evaluations of the credit-control system to identify areas for enhancement. Implement necessary modifications to mitigate the risk of bad debts and ensure the system operates efficiently.
Please escalate any discrepancies or complications related to payments to the designated Team Lead overseeing the assigned customer accounts or the relevant team.
Conduct follow-ups on outstanding invoices and payments, ensuring adherence to established collections procedures and implementing additional measures when required.
Enhance the efficiency and effectiveness of debt collection procedures to optimize recovery outcomes.
Must possess strong proficiency in relevant technical and soft skills. Requires experience with specific tools, methodologies, or frameworks essential to the role. Demonstrates the ability to manage multiple responsibilities efficiently while maintaining high standards of accuracy and attention to detail. Must exhibit excellent problem-solving capabilities and a proactive approach to tackling challenges. Strong communication skills are necessary to collaborate effectively with teams and stakeholders. Familiarity with industry best practices and compliance standards is highly desirable.
Demonstrates strong expertise in utilizing financial accounting software and enterprise resource planning (ERP) systems effectively.
Proficient in analyzing data to extract actionable insights and support data-driven decision-making processes.
Skilled in presenting compelling arguments to reach mutually beneficial agreements, this professional excels in persuading stakeholders while maintaining strong relationships. With a deep understanding of negotiation techniques, they effectively navigate complex discussions to secure favorable terms. Their ability to tailor communication styles ensures alignment with diverse perspectives, fostering productive outcomes. Proven experience in handling high-stakes negotiations with confidence and professionalism underscores their expertise in driving successful deals.
Skilled in conveying messages with diplomacy and consideration for others’ perspectives.
Skilled in mediating disputes and facilitating constructive dialogue to reach mutually acceptable solutions, with a strong ability to de-escalate tense situations and foster collaborative outcomes. Demonstrated experience in analyzing underlying issues, assessing stakeholder needs, and implementing strategies to address conflicts effectively. Adept at maintaining neutrality, active listening, and applying conflict resolution techniques tailored to diverse scenarios. Proficient in documenting agreements, monitoring follow-up actions, and ensuring sustainable resolutions.
Meticulous attention to detail is required to ensure accuracy and precision in all aspects of the role.
Qualifications
BA/BSc/HND
