Responsible for overseeing and executing tasks aligned with organizational objectives, this position ensures operational efficiency and strategic alignment. Collaborates with cross-functional teams to drive project completion while maintaining high standards of quality and adherence to deadlines. Requires strong analytical skills, proficiency in relevant tools, and a minimum of three years of experience in a similar role. Key responsibilities include managing workflows, analyzing performance metrics, and identifying opportunities for process improvements. Demonstrated leadership ability, exceptional communication skills, and a proactive approach to problem-solving are essential for success in this role.
The Lead, Merchant KYC Support plays a pivotal role in driving the operational and strategic implementation of Know Your Customer (KYC) initiatives throughout the organization. This encompasses leading a team of KYC Support Officers, administering merchant onboarding procedures, ensuring adherence to regulatory standards, and upholding the accuracy of customer due diligence measures.
This position demands a comprehensive grasp of KYC policies, risk evaluation methodologies, and regulatory compliance frameworks, coupled with the capacity to align multidisciplinary teams in sustaining a robust risk defense and mitigating exposure to financial misconduct.
Oversee primary duties encompassing strategic planning, operational management, and performance optimization to ensure alignment with organizational objectives. Develop and implement policies, procedures, and best practices to enhance efficiency, mitigate risks, and foster a culture of continuous improvement across all functional areas. Lead cross-functional teams, delegate responsibilities, and cultivate collaborative environments to drive project execution, innovation, and sustainable growth while maintaining rigorous compliance with industry standards and regulatory requirements.
Demonstrate leadership, mentorship, and day-to-day management of the KYC Support team, guaranteeing the prompt and precise fulfillment of onboarding and periodic review responsibilities.
Responsibilities include conducting thorough reviews of high-risk client files and associated risk assessments, after which complex cases and corresponding recommendations are elevated to management for ultimate authorization.
Responsible for the ongoing enhancement of due diligence workflows, the validation of documentation, and the refinement of risk classification standards to ensure accuracy and efficiency.
Facilitate the prompt completion of scheduled, trigger-based, and event-driven client reviews to ensure compliance with regulatory requirements.
Maintain the integrity of data and uphold meticulous record keeping standards for all KYC-related documentation and audit trails.
Serve as the primary escalation point for internal stakeholders encountering KYC documentation or onboarding obstacles, facilitating swift resolution of issues to ensure seamless operational continuity.
Work collaboratively with Compliance, Risk, Data & Document Management, and Customer Success teams to ensure KYC support aligns seamlessly with established risk frameworks.
Monitor regulatory developments and evolving KYC (Know Your Customer) mandates, advising adjustments to internal protocols to ensure ongoing compliance and operational efficiency.
Assist in designing and implementing training programs focused on Know Your Customer (KYC) processes for both the team and key cross-functional stakeholders.
Prepare periodic performance and risk exposure reports to support management in making informed decisions.
Requirements
A bachelor’s degree in Law, Finance, Business Administration, or a closely related field is required for this position.
A minimum of four to six years of professional experience in Know Your Customer (KYC) processes, client onboarding protocols, compliance frameworks, or risk management practices is required.
Proven track record in leading or guiding teams within the financial services or fintech sectors.
Possesses a comprehensive knowledge of business account onboarding processes and the specific documentation requirements for SMEs and corporate entities.
Proficiency in relevant regulatory frameworks, including Anti-Money Laundering (AML) protocols, Central Bank of Nigeria (CBN) Know Your Customer (KYC) directives, and Financial Action Task Force (FATF) guidelines, is strongly advantageous.
Accomplished professionals with a proven ability to analyze complex information, convey insights clearly, and cultivate productive relationships with stakeholders are encouraged to apply.
A background in Know Your Customer (KYC) systems and relevant tools is considered a valuable asset.
Demonstrated precision in executing tasks and thriving under dynamic workloads characterize this role.
What constitutes success in this role is characterized by consistently achieving key performance indicators, driving measurable improvements in team productivity, and fostering a collaborative work environment that encourages innovation and accountability. Success is further reflected in the ability to meet or exceed project deadlines, maintain high-quality standards, and contribute to the organization’s strategic objectives through proactive problem-solving and effective communication. Additionally, it involves mentoring junior team members, optimizing operational processes, and ensuring compliance with industry regulations while aligning with company values and long-term goals.
Ensure that merchant accounts are onboarded promptly and with precision, while conducting thorough risk-based evaluations to maintain compliance and security standards.
Elevate the organization’s risk management framework by maintaining strict compliance with the latest Know Your Customer (KYC) regulatory requirements.
Ensure strict adherence to compliance standards by meticulously monitoring processes to prevent any breaches or exceptions during audits.
Enhance the efficiency of the onboarding process and review cycles, ensuring no compromise on quality benchmarks.
Develop a proficient and adaptable KYC support team by providing ongoing mentorship and professional development opportunities.
To ensure consistently high satisfaction among internal stakeholders who rely on KYC support services, deliver reliable and timely assistance while maintaining clear communication and adherence to established processes.
What We Can Offer You
We foster a culture that places our employees at the heart of our organization, emphasizing their well-being and professional growth. Our company values an inclusive environment where every individual’s perspective is acknowledged and respected. Collaboration and mutual support are cornerstones of our workplace, ensuring that each team member feels valued and empowered. At our core, we remain committed to maintaining a human-centered approach in all aspects of our operations.
We cultivate an environment that prioritizes continuous learning and development, fostering knowledge sharing and professional training initiatives.
You will enjoy a competitive salary, pension plan, comprehensive health insurance coverage, an annual performance bonus, and additional benefits.
Qualifications
BA/BSc/HND
Experience Required
4 - 6 years
