Oversee and execute essential duties to ensure operational efficiency and team productivity, including managing daily workflows, coordinating project timelines, and facilitating cross-departmental collaboration. Develop and implement strategies to optimize processes, enhance performance, and achieve organizational objectives while maintaining high standards of quality and accountability. Monitor progress through regular evaluations, provide constructive feedback to team members, and address any challenges proactively to sustain continuous improvement. Additionally, ensure compliance with company policies, industry regulations, and safety protocols to mitigate risks and uphold a secure work environment.
Installation and Configuration involve setting up and customizing systems, software, or hardware to ensure optimal functionality and performance in alignment with organizational requirements and technical specifications. This process includes deploying components, adjusting settings, and verifying that all elements integrate seamlessly, meeting both functional and security standards.
Providing on-site service at customer locations, you will deploy and customize ISP offerings such as internet connectivity solutions, routers, modems, and additional networking infrastructure components.
Adhere meticulously to installation protocols, technical requirements, and established company standards to achieve precise setup and seamless connectivity.
Evaluate the functionality and responsiveness of deployed services to confirm they adhere to established benchmarks for speed, dependability, and overall quality.
Provide customers with detailed guidance on the correct operation and upkeep of installed systems and services.
Troubleshooting and resolving technical issues effectively is a key responsibility of this role, ensuring minimal downtime and optimal system performance through systematic diagnosis and solution implementation.
Investigate and remediate technical challenges involving network connectivity failures, hardware malfunctions, or service outages.
Respond promptly to customer complaints and service inquiries, delivering efficient resolutions to address their concerns effectively.
Work collaboratively with internal teams, including coordinators, network operations, and support, to escalate and resolve complex issues as needed.
Prepare comprehensive records of client communications, service inquiries, and troubleshooting outcomes.
Effectively communicates with customers to address inquiries, resolve issues, and ensure satisfaction through clear, courteous, and professional interactions. Demonstrates strong interpersonal skills to build rapport and maintain positive customer relationships while adhering to company policies and service standards.
Professionally engage with customers, maintaining courteous communication to foster a positive experience throughout the installation process.
Translate complex technical details into easily digestible explanations for clients, addressing any inquiries or issues they present with precision and clarity.
Offer strategic guidance on enhancing network efficiency by suggesting performance improvements, equipment upgrades, or supplementary services tailored to customer needs and aligned with industry standards.
Partner with sales teams and account managers to collect customer insights, subsequently uncovering prospects for enhancing sales through additional service offerings or expanded solutions.
Ensure adherence to quality standards and regulatory requirements through rigorous monitoring and assessment of processes, products, and documentation to mitigate risks and uphold organizational compliance.
Verify that all installations adhere to established company benchmarks, internal policies, and applicable regulatory mandates.
Conduct routine audits and quality assessments of installed services to detect any shortcomings and execute necessary corrective measures.
To maintain expertise in the field, actively monitor industry trends, technological advancements, and established best practices specific to ISP installations, ensuring superior service delivery and heightened customer satisfaction.
Seeking a candidate with a Bachelor’s degree in Computer Science, Engineering, or a related field, with at least three years of experience in software development or a closely related discipline. Proficiency in programming languages such as Python, Java, or C++ is essential, along with strong problem-solving abilities and a commitment to writing clean, efficient code. Familiarity with software development methodologies, including Agile and Scrum, is preferred. Excellent communication skills are required to collaborate effectively within cross-functional teams and convey technical concepts to non-technical stakeholders. Problem-solving skills and the capacity to work in a fast-paced environment are also critical.
A high school diploma or its equivalent is required; additional technical certifications or a related degree are considered advantageous.
Demonstrates a strong background in executing network installations, ideally within an ISP or telecommunications setting.
Possesses comprehensive expertise in networking principles, protocols, and hardware, including routers, switches, modems, and cabling systems.
A strong ability to diagnose and rectify network connectivity challenges and technical malfunctions is required.
Possesses a solid understanding of diverse operating systems, including Windows, Linux, and macOS, along with proficiency in network diagnostic tools.
Proficient in communication and customer service to engage seamlessly with both customers and internal colleagues.
Proven capacity for autonomous work, effective task prioritization, and consistent deadline adherence in an outdoor setting.
A valid driver’s license is required, along with a willingness to travel to customer sites as needed.
Capable of physically lifting and transporting networking equipment as required for installations.
Submit your application through the specified method outlined below.
Interested and eligible candidates are invited to submit their curriculum vitae via email to recruitment@cobranet.ng, ensuring the job title is included in the subject line.
Qualifications
BA/BSc/HND
