Age: Not more than 23 years of age
Salary:
Net salary: 118,034.59
Job description
Provide first-level IT support.
Follow up with all calls logged to the Service desk and ensure closure within SLAs.
Call prioritization, categorization, escalation/referral, and resolution,
Weekly report to Unit head on number of Logged, open, and unresolved requests
Assigning users requests to different workgroup using fresh service
Resolving IT Issues through phone/ Teams/ email /service desk portal.
Service desk alongside other first level functions must resolve 35% of all tickets logged against Technology Group.
Carry out any other task assigned by the Line Manager.
Qualification: OND holders only
Interested and qualified candidates should forward their CV to: recruitment@tranter-it.com using the position as subject of email.
Apply via :
recruitment@tranter-it.com