Role purpose
The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to IELTS Test Centre Administrator, Enugu and IELTS Operations Manager in accordance with IELTS regulations and IDP policies.
Strict adherence to test security and administration requirements is an essential part of the job.
Key accountabilities
Customer Service
Ensure exemplary customer experience for all test candidates.
Maintain cultural sensitivity among all testing staff.
Provide clear and comprehensive advice to enquirers.
Forward complex enquiries to the appropriate person.
Business Acumen
Assist in budget management for IELTS testing.
Provide regular financial and management reports.
Assist in ensuring business plans align with IELTS objectives.
Monitor test day availability and capacity.
Quality
Assist in conducting audits of IELTS test centres.
Ensure adherence to IELTS operating procedures and manuals.
Assist in adhering to PSN policy and procedures.
Assist in the development and implementation of IELTS policies.
Maintain professional stakeholder relations.
Monitor contract adherence.
Inform of risk management/security issues.
Process invoices promptly.
Operations Management
Support the Test Centre Administrator in:
Supervising IELTS testing.
Financial and statistical reporting.
Conducting self-audits.
Managing the Clerical Marker monitoring program.
Managing project delivery.
Supervising Administrative Assistants.
Identifying operational efficiencies.
Client Management
Assist in stakeholder management.
Build and maintain stakeholder relationships.
Project Service Enhancement
Work on projects identified by IELTS Partner Working Groups.
Assist in preparing management reports.
Participate in reviews of IELTS manuals and promotional materials.
Required Experience
Educated to bachelor’s degree level or equivalent
Relevant work experience relating to administration and business support activities
Fluent in English
Strong administrative skills
Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc.)
Customer focussed, with a passion for providing outstanding service
Ability to proactively identify, analyse and solve problems effectively
Sound judgement and the ability to make decisions and act with integrity, in the best interests of IDP
Excellent planning and organising skills with the ability to manage multiple competing priorities
Sound IT skills – Microsoft Office suite, CRM systems
Apply via :
jobs.idp.com