Job Responsibilities
Support Day-to-Day Customer Tier 1 Ticket Queries: Assist in handling customer support tickets via ticketing tools (Zohodesk/Freshdesk), ensuring timely responses and issue resolution.
Build and Maintain Effective Relationships: Establish strong, positive relationships with key client contacts to provide excellent customer service.
Knowledge of Client Business Issues: Learn about client business challenges and how Flexisaf services can help solve them.
Liaise with Other Teams: Collaborate with other internal teams to address and resolve client queries and business challenges.
Monitor and Escalate Inquiries: Track the progress of customer inquiries and escalate unresolved issues to ensure timely resolution.
Contribute to internal documentation and assist teammates in understanding and handling technical/relationship issues professionally.
Requirements
First degree in Computer Science or any relevant discipline
0-1 year of experience in customer-facing preferably in the SaaS Products industry
A passion for solving problems, especially technical ones, and delivering excellent service.
Great communication skills, especially when responding to customer emails and inquiries.
Strong communication and presentation skills
A problem-solving mindset and the ability to troubleshoot technical issues under pressure.
Proficiency with MS Office tools (Excel, Word, PowerPoint).
A proactive attitude, always looking for ways to improve processes and deliver even better customer experiences.
A desire to learn and grow in customer support and success roles.
Apply via :
flexisaf.zohorecruit.com