Role
We are looking for an IT Support Intern at Carbon, you will be responsible for supporting the day-to-day IT operations of the company. You will help users enhance their usage of IT services.
Responsibilities
Support users on-site and remotely across multiple time zones
Handle issues raised via the helpdesk in providing Level I support
Provide frequent training to users on maximizing IT resources available to them.
Carry out repair and maintenance of workstations hardware and software related issues
Manage and support Call center services
Maintain relationships with ISPs and other providers to ensure maximum service uptime and monitor SLA
Create hardware/software purchase requisitions and maintain hardware and software inventory
Support Cloud-based services
Manage Microsoft Windows servers, Desktop and Apple macOS
Manage networking and VPN services
Work extra hours to meet deadlines as required or where reasonable
Requirements
2-3 years of experience in enterprise IT supports the role of 100 or more users.
Experience managing open source VoIP services like Asterisk, Elastix, 3CX
Experience working with Cisco, Mikrotik, and Ubiquity devices
Experience managing Linux and Windows servers in an enterprise environment
Experience managing MacOS in an enterprise environment
Bash or python scripting
Experience using, troubleshooting, and maintaining SaaS tools.
These qualifications will make you stand out among other applicants:
CCNA, CCNP, Red Hat, and Microsoft certifications
AWS Solutions Architect or GCP certifications
Experience working with relational databases like MySQL, PostgreSQL
Great communications skills
Apply via :
.bamboohr.com
