Job Summary
The Sales Engineer will support local, regional, and global merchants in integrating with the Magellan platform and the Global PayU Enterprise.
This role spans the entire merchant onboarding lifecycle, including pre-sales consultation, integration support, and post-sales assistance.
It requires the ability to prioritize business needs effectively while providing technical expertise and ensuring a seamless experience for merchants. A proactive approach is essential to delivering exceptional support and service.
Responsibilities
What you the Sales Engineer be doing:
Integration support – working closely with the merchant to ensure they are fully integrated into the PayU platforms.
Provide API support and technical issue resolutions – these can be resolved on various channels including MS team calls, face to face discussions ( if required) and via relevant tools/
Ensure merchant queries are resolved within SLA timeously
Take ownership of incidents, requests and problems until cases are resolved during the integration process)
Create technical documentation to support teams internally as well as merchants
Create seamless process to ensure effective support and integration on PayU Platforms
Monitor merchants transactional processing during the integration process using SQL queries
Supporting Pre-sales and demos for local Multichannel project, local Magellan Integtration and PayU enterprise
Requirements
What are we looking for?
Must be technically strong – have development background ( Java preferable)
Must be able to use, understand and debug api calls using postman and debugging tools
3-5 years experience as a Technical Support Specialist or Integration Specialist
Must have experience in: Using Postman or similar tools, Project Management, API calls and logs, SQL experience is MUST, Knowledge in the payments industry
Must have developed soft skills like information analysis, ownership, empowerment oriented to client and for learning the internal products and services.
Apply via :
jobs.eu.lever.co