Job Summary
The Customer Service Officer is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a seamless experience across all customer touchpoints. This role involves building strong relationships, maintaining a positive brand image, and ensuring customer satisfaction.
Qualifications:
Bachelor’s degree in Business Administration, Communications, or a related field.
Minimum of 2+ years of experience in a customer service or supervisory role.
Strong leadership and interpersonal skills.
Excellent verbal and written communication abilities.
Proficiency in Microsoft Office
Ability to multitask, prioritize, and manage time effectively.
Problem-solving and critical-thinking skills.
A customer-focused mindset with a commitment to excellence.
Strong organizational and analytical skills.
Ability to motivate and inspire a team.
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Interested and qualified candidates should forward their CV to: careers@jnciltd.com using the position as subject of email.
Apply via :
careers@jnciltd.com
