ABOUT THE ROLE
The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.
Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.
PRIMARY RESPONSIBILITES
Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services
Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued
Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed
Build lasting relationships with agents based on trust and reliability
Utilize software, database, script, and tools appropriately to achieve results
Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service
Make sales or recommendations for products or services that may better suit agent needs
Take part in training and other learning opportunities to expand knowledge of the company and position
Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications
KEY COMPETENCIES
Strong leadership skills
Strong interpersonal/communication skills
Takes initiative and ownership
Must be self-driven and excited about winning
Detail oriented
Flexible: willingness to test ideas quickly and take learnings
Good interpersonal skills
KNOWLEDGE AND SKILL REQUIREMENTS
Bachelor’s degree from an accredited university or college
Must be proficient with Microsoft Excel and other Microsoft Office applications
Excellent use of Freshdesk & Xcally tools
Must be proficient with Microsoft Excel and other Microsoft Office applications
Must be able to understand and report issues appropriately
Strong analytical and problem-solving skillsr
Provide outstanding customer service
Apply via :
paga.bamboohr.com
