Key Responsibilities
Oversee and enhance the overall patient experience across all touchpoints.
Lead and train the customer service team to ensure high-quality service delivery.
Develop and implement strategies to improve customer engagement and retention.
Handle patient inquiries, feedback, and complaints professionally and efficiently.
Collaborate with other departments to ensure seamless service delivery.
Maintain accurate records of customer interactions and service improvements.
Requirements
Bachelor’s Degree in Business Administration, Customer Service, or a related field.
Minimum of 3years of experience in customer service, preferably in the healthcare or hospitality industry.
Strong leadership and people management skills.
Excellent communication and problem-solving abilities.
Proficiency in CRM software and Microsoft Office Suite.
A patient-centric mindset with a commitment to excellence.
Why Join Us?
A dynamic and supportive work environment.
Competitive salary and benefits.
Opportunities for career growth and professional development.
Interested and qualified candidates should send their CV and cover lette to: recruitment@beaconhillsmile.com using “Customer Service Manager Application.” as the subject of the mail.
Apply via :
recruitment@beaconhillsmile.com
