Job Summary
The Contact Centre Agent manages customer interactions, enhances engagement, and contributes to business growth.
This role requires exceptional communication skills, a sales-driven approach, and the ability to resolve customer inquiries efficiently while delivering outstanding service.
Key Responsibilities
Handle a high volume of inbound messages with professionalism and efficiency.
Assess customer needs and provide tailored solutions to enhance satisfaction.
Build and maintain trust-based relationships with customers through clear and transparent communication.
Resolve customer complaints effectively, ensuring timely follow-up and issue resolution.
Maintain comprehensive records of customer interactions, account modifications, and service requests.
Demonstrate commitment to customer success by proactively engaging and delivering top-tier service.
Qualifications & Experience
Education: B.Sc or HND (Minimum 2.2 or Lower Credit).
Experience: At least 3 years of proven experience in customer service
Technical Proficiency: Strong familiarity with CRM systems, digital tools, and customer engagement platforms.
Communication & Relationship Management: Excellent verbal and written communication, active listening, and interpersonal skills.
Problem-Solving & Adaptability:Ability to handle complex issues, resolve conflicts, and engage effectively with diverse customer profiles.
Time Management: Strong multitasking, prioritization, and organizational abilities in a fast-paced environment.
Apply via :
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