Job Summary
The customer service representative will be directly responsible for customer service and processing of online and phone orders.
Other duties for this role will include customer complaint management, handling enquiries, managing third-party courier companies and day-to-day routine tasks execution.
Key Responsibilities
Receive and process online orders
Update and manage the company’s website and social media pages
Convert leads into actual sales
Liaise with and manage courier companies
Develop and maintain updated customer/vendor lists
Answer and direct phone calls
Organize and prepare for exhibitions and outdoor sales events
Assist in the preparation of regularly scheduled reports
Handle customer enquiries and complaints
Establish, develop and maintain positive business and customer relationships
Work in line with company policy to achieve set sales targets and outcomes within the schedule
Send weekly email blasts, WhatsApp messages, bulk SMS
Closely monitor online trends and inventory
Provide daily sales reports as well as weekly and monthly reports of sales efforts in marked sales territory
Answer first-line queries and complaints from customers.
Report discrepancies and problems to the Operations Manager
Give advice and guidance on product selection to customers.
Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management
Working within established guidelines, particularly with product lines.
Work with management to organize and execute online sales campaigns
Perform all other duties as assigned
Job Requirements
HND or BSc in any related discipline preferably marketing, business and finance
1-3 years experience in an e-commerce role
Experience with sales targets
Good customer service skills
Good networking, prospecting and closing skills
Result-oriented team player with exceptional motivation and interpersonal skills
Relationship management skills and openness to feedback
Excellent selling, communication and negotiation skills
Good written and verbal communication skills
High proficiency in MS Office Suite
Good initiative, time and stress management skills.
Interested and qualified candidates should send their updated CV to:Â elevatedhumanresources@gmail.com
Apply via :
elevatedhumanresources@gmail.com
