Job Overview
The customer service agent is the first line of contact for LifeBank customers. The role will handle incoming and outgoing calls, customer inquiries and provide appropriate solutions within specified time limits.
Key Responsibilities
Answer calls, messages and web chat enquiries from existing and prospective customers, orders, place orders and schedule dispatch of orders accurately
Maintain good relationship with partners and vendors
Provide customers with accurate product and service information
Establish priorities and sequences for the processing and dispatching of customer requests and orders
Escalate complex issues to customer service supervisors for proper resolution
Maintain records of inquiries or complaints as well as logs of interaction with customers
Go the extra mile to build and maintain positive trust-relationship with customers
Perform all other duties as assigned
Educational Qualification
Candidates should possess a B.Sc or HND in Marketing, Mass Communication or any related discipline
Experience:
1-2+ years in a customer service or similar role.
Skills and Abilities:
Learning and growth mindset
Good stress and time management skills
High empathy
Knowledge of customer service best practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Personal Attributes
Passion for people and health
Highly organized and detailed
Loves to socialize and engage
Very tech savvy and knowledgeable of current trends
Has high energy levels
Work Environment
Work in the office on a shift system
Reporting Structure:
Will report to the CSA Supervisor and Ops Lead
Interested and qualified candidates should send their Resume to: team@lifebank.ng using the Job title as the subject of the email.
Apply via :
team@lifebank.ng