We are in search of a proactive and client-focused professional to enhance client engagement, drive business growth, and uphold service excellence. The successful candidate will cultivate strong client relationships, transform inquiries into loyal customers, ensure a consistently positive customer experience, and contribute to the expansion of our cleaning and drone cleaning services.
Although this position is advertised through Venus Finance, the selected individual will ultimately be hired and perform their duties in collaboration with Diamond Shine Cleaning Company.
Oversee and execute critical responsibilities encompassing the development, implementation, and supervision of strategic initiatives to support organizational objectives. Lead cross-functional teams in identifying process improvements, optimizing workflows, and driving operational efficiency. Ensure alignment with company policies, regulatory standards, and industry best practices while fostering a culture of accountability and excellence. Serve as a primary point of contact for stakeholders, providing guidance, resolving complex issues, and facilitating clear communication across all levels of the organization. Monitor performance metrics, analyze trends, and leverage data-driven insights to recommend enhancements and mitigate risks. Additionally, mentor and develop team members to enhance their skills and contribute to a high-performing workplace environment.
Handle customer inquiries efficiently while assisting prospective clients in exploring the available service options to determine their needs.
Proactively engage with leads and prospects to transform initial inquiries into revenue-generating customers.
Seeking innovative ways to secure new clients and broaden the organization’s market reach is essential. Exploring and capitalizing on prospects to grow the company’s customer portfolio should be a priority.
Develop and nurture enduring connections with both prospective and established clients to foster long-term partnerships.
Collaborate closely with the operations team to guarantee seamless service delivery and maintain high levels of customer satisfaction.
Evaluate customer interactions consistently and resolve concerns, complaints, or service-related issues in a timely manner.
Perform post-service follow-ups and collect customer feedback to enhance service quality.
Accurately document all customer interactions, inquiries, and service requests in detailed records to ensure comprehensive tracking and accountability.
Compile customer engagement metrics, feedback summaries, and sales activity data into structured reports as needed.
Utilize strategic outreach to market the company’s cleaning and drone cleaning services to a diverse clientele, including individuals, businesses, and organizations.
Drive efforts to enhance customer loyalty, generate referrals, and contribute to sustainable business expansion.
Requirements:
A bachelor’s degree in Finance, Business Administration, Marketing, or a related discipline is required.
Demonstrates a track record of effectively engaging and ensuring satisfaction among clients.
Exceptional proficiency in interpersonal relations and effective communication.
Demonstrated capacity to function autonomously while also collaborating effectively within team environments.
Demonstrates a strong commitment to customer service excellence and advancing financial inclusion through dedicated effort and proactive engagement.
What We Offer:
A remuneration package comprising a competitive base salary complemented by a performance-based commission framework is offered.
Professional advancement and ongoing skill enhancement are available through this role.
Qualified and enthusiastic applicants are invited to submit their CVs to careers@venusfinance.com.ng, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
