Job Summary
The Assistant General Manager (AGM) plays a pivotal role in overseeing and enhancing the operations of several QSR locations, driving operational efficiency, maximizing profitability, elevating customer satisfaction, and upholding company policies and standards.
Oversee and execute a range of critical duties, including the development and implementation of strategic initiatives, ensuring alignment with organizational objectives and fostering a culture of innovation and continuous improvement. Lead cross-functional teams to drive project completion, optimize operational efficiency, and enhance overall performance metrics. Collaborate with senior leadership to identify opportunities for growth, assess risks, and implement solutions that support long-term sustainability. Monitor industry trends, regulatory changes, and competitive landscapes to inform decision-making and maintain a competitive edge. Additionally, prioritize stakeholder engagement, ensuring transparent communication and alignment across departments to achieve unified goals.
Supervise the day-to-day activities of designated retail locations to ensure seamless functionality and operational excellence.
Maintain strict adherence to standard operating procedures, food safety protocols, sanitation guidelines, and brand-specific quality benchmarks throughout all operations.
Provide leadership and guidance to Outlet Managers and their respective teams to ensure operational excellence and team effectiveness.
Track sales performance, analyze cost structures, oversee inventory levels, and assess overall outlet profitability to ensure operational efficiency and financial health.
Perform routine assessments of outlets, including visits, audits, and evaluations of performance.
Resolve customer grievances promptly and consistently to uphold service standards of excellence.
Provide assistance in recruitment initiatives, facilitate training programs, manage staff schedules, and contribute to professional development efforts.
Oversee inventory levels to reduce unnecessary waste and prevent financial losses.
Compile comprehensive operational and performance reports to be presented to management on a regular basis.
Requirements
A minimum of five years of hands-on experience in quick-service restaurant operations, full-service dining, or hospitality leadership is required.
Experience overseeing multiple locations simultaneously is highly beneficial.
Exceptional leadership qualities, outstanding communication abilities, and advanced problem-solving expertise are essential for this role.
Demonstrated expertise in utilizing Microsoft Office applications and generating operational reports is essential.
Maintain strict confidentiality regarding all proprietary information, sensitive data, and internal communications. Ensure adherence to company policies and legal requirements governing data protection and privacy. Handle classified or restricted materials with appropriate safeguards, including secure storage and controlled access. Exercise discretion when discussing work-related matters to prevent unauthorized disclosure of confidential information.
Uphold the strict confidentiality of all company, employee, customer, and financial data.
Guarantee strict adherence to established data protection protocols and operational guidelines as outlined by company policies.
Qualified and enthusiastic applicants are encouraged to submit their CV to hirehiverecruits@gmail.com, ensuring the job title is clearly stated in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
5 years
