Expertise
Our ideal candidate is passionate about sales, customer engagement, and achieving targets. You will have:
Qualifications: HND/Bachelor’s degree in Business Management or a related field.
Experience: At least 2+ years in a corporate environment, with experience in the BPO or call center industry preferred.
Skills:
Strong verbal and written communication skills.
Proficiency in MS Excel.
Excellent presentation, coaching, and people skills.
Result-oriented mindset with a focus on achieving and exceeding sales targets.
High ethics and integrity in all customer interactions.
Key Responsibilities
Sales Excellence: Drive sales growth by proactively introducing and selling additional M-KOPA products to existing customers. Implement effective sales techniques to achieve and exceed campaign conversion and sales goals.
Customer Engagement: Build and maintain strong relationships with customers to foster loyalty. Handle inquiries, concerns, and objections professionally and promptly.
Quality Standards: Maintain high call quality benchmarks by delivering accurate and complete information to customers.
Productivity Goals: Meet expected talk time and call handling benchmarks while managing interactions efficiently to achieve daily and weekly targets.
Feedback and Reporting: Maintain accurate records of customer interactions and provide regular feedback to the Telesales Team Lead on campaign progress.
Apply via :
jobs.ashbyhq.com