Duties and responsibilities
Help Desk Support: Provide frontline assistance and technical support to end-users, addressing issues through various channels, such as phone, email, or chat.
Troubleshooting: Identify and diagnose hardware and software issues, as well as network and connectivity problems, and offer timely solutions.
Installation and Configuration: Install and configure computer systems, software applications, and hardware components, ensuring they work correctly.
User Account Management: Create, modify, and deactivate user accounts and permissions, managing access to systems and resources.
Software Updates and Patch Management: Ensure that software and applications are up to date with the latest patches and security updates.
Hardware Maintenance: Perform routine maintenance on computer hardware, including cleaning, upgrading, and repairing components.
Network Support: assist with network setup, troubleshooting connectivity issues, and maintaining network infrastructure.
Data Backup and Recovery: Manage data backups, schedule regular backups, and support data recovery efforts in case of data loss.
Security Measures: Implement security protocols, enforce company security policies, and respond to security incidents.
Remote Support: Provide technical assistance to remote or off-site users, resolving issues without being physically present.
Documentation: Maintain records, documentation, and knowledge base articles to facilitate issue resolution and knowledge sharing.
User Training: Offer training and guidanceto users on software applications and best practices to enhance their technical skills.
IT Policy Enforcement: Enforce IT policies and procedures to maintain security, compliance, and efficient IT operations.
Monitoring and Reporting: Continuously monitor systems, network performance, and resource utilization and generate reports for analysis.
Project Support: assist in IT projects, such as system upgrades, migrations, and deployments, by providing technical support.
Mobile Device Management: Manage and secure mobile devices, such as smartphones and tablets, used by employees.
Inventory Management: Keep track of IT assets and maintain an updated inventory of hardware and software resources.
Disaster Recovery Planning: Contribute to disaster recovery and business continuity planningto ensure data and systems are recoverable in emergencies.
Compliance and Regulations: Stay informed about relevant IT laws and regulations, ensuring the organization’s IT practices meet legal requirements.
Escalating IT issues to the IT Support Heads where necessary.
Undertaking small- to medium-sized IT projects as instructed.
Providing desktop and server support. Supporting and maintaining Company Software’s Other task assigned by your line manager.
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Interested and qualified candidates should send their CV to: wonderakpeki@yahoo.com using the Job Title as the subject of the mail.
Apply via :
wonderakpeki@yahoo.com
