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Home Jobs Abuja Customer Experience & Community Manager and Front Desk Coordinator

Customer Experience & Community Manager and Front Desk Coordinator

Novo Developers  · Real Estate

Full Time Abuja
Abuja
Deadline: 8 September 2026
Posted June 10, 2026

Description

Do you thrive in dynamic, fast-paced environments while balancing marketing initiatives with front desk operations and client engagement? If you excel at multitasking, possess strong organizational skills, and take pride in representing a brand, this opportunity may be ideal for you. We seek a motivated professional capable of fostering business growth through strategic marketing and cultivating positive customer relationships.

Oversee and execute critical duties encompassing strategic planning, operational management, and team leadership, ensuring alignment with organizational objectives. Develop and implement policies, procedures, and performance metrics to enhance productivity, efficiency, and quality standards. Collaborate cross-functionally to drive innovation, resolve complex challenges, and foster a culture of accountability and continuous improvement. Monitor industry trends, competitive dynamics, and market conditions to inform data-driven decision-making and long-term growth strategies. Provide mentorship and professional development opportunities to cultivate high-performing teams and sustain organizational excellence.

Develop and execute strategic marketing initiatives to enhance brand visibility, drive customer engagement, and achieve business growth objectives. Collaborate with cross-functional teams to create compelling campaigns across digital, print, and social media platforms. Analyze market trends, consumer behavior, and competitive landscapes to refine messaging and positioning. Manage marketing budgets, allocate resources efficiently, and measure campaign performance using key performance indicators. Oversee content creation, including copywriting, graphic design, and multimedia production, ensuring alignment with brand guidelines. Conduct market research to identify emerging opportunities and customer needs, informing product development and promotional strategies. Foster relationships with media outlets, influencers, and industry partners to amplify reach and credibility. Stay current with marketing best practices, emerging technologies, and industry regulations to maintain a competitive edge.

Craft and execute strategic marketing initiatives aimed at enhancing brand visibility and cultivating qualified leads.

Oversee and execute social media strategies while maintaining a strong and engaging online presence across various platforms.

Develop and implement both digital and offline marketing initiatives to effectively promote products or services.

Develop and manage marketing content initiatives and promotional campaigns.

Monitor and analyze marketing performance metrics, compiling and presenting detailed reports on the outcomes.

The position entails assisting the sales team in executing lead generation strategies.

Greet visitors, clients, and guests promptly upon arrival, ensuring a warm and professional reception. Manage incoming calls, directing them to the appropriate departments or individuals efficiently. Maintain a clean, organized, and welcoming front desk area while ensuring adherence to office protocols and safety standards. Handle administrative tasks such as scheduling appointments, processing mail, and distributing messages accurately. Provide exceptional customer service by addressing inquiries and resolving concerns in a timely and courteous manner. Collaborate with team members to facilitate smooth operations and support daily workflows. Demonstrate strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Professionally greet and assist visitors, clients, and guests with a courteous and welcoming demeanor.

Respond to and oversee incoming phone calls, emails, and other inquiries efficiently while ensuring timely and professional handling.

Responsibilities include coordinating and arranging appointments while overseeing office calendars to ensure seamless scheduling.

Deliver outstanding front-desk service to create a positive initial experience for all visitors, embodying the company’s professionalism and values.

Perform a range of routine administrative and clerical tasks to support office operations efficiently.

Direct clients to the appropriate departments based on their needs and inquiries, ensuring a seamless and efficient resolution to their requests.

We are seeking a highly organized and detail-oriented individual to fill this critical role, with a strong proficiency in managing complex schedules and prioritizing tasks effectively. The ideal candidate must possess exceptional communication skills, both written and verbal, to collaborate seamlessly with cross-functional teams and stakeholders. A minimum of three years of relevant experience is mandatory, along with a proven ability to meet deadlines consistently. Familiarity with industry-specific tools and software is expected, and the ability to adapt quickly to evolving priorities is essential. Additionally, a deep understanding of compliance standards and regulatory requirements within this field is required to ensure adherence to all policies.

A bachelor’s degree, HND, or OND in Marketing, Business Administration, Mass Communication, or a closely related discipline is required.

Demonstrated success in roles such as marketing, customer service, or front desk/reception, with a minimum of one to three years of professional experience in these fields.

Effective verbal and written communication abilities along with polished interpersonal skills are essential.

Proficient in social media platforms and foundational digital marketing strategies.

Highly organized, professional in appearance, and committed to exceptional customer service.

Demonstrates strong adaptability and efficiency in handling multiple tasks simultaneously within a dynamic and rapidly evolving setting.

Candidates with prior experience in the real estate sector will be given preference.

Submit your application by adhering to the specified method outlined for submissions.

To submit your application, kindly utilize the provided links on the company’s official website.

Qualifications

OND

Experience Required

1 - 3 years

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