Key Responsibilities
Administrative Support: Perform general clerical tasks, including copying, filing, email communication, and report generation to support inventory control, work order processing, and operational activities.
Project Execution: Implement activities associated with project set-up, execution, and quality control as assigned by Account Managers and Client Services management.
Client Interaction: Act as a key point of contact for assigned accounts, managing inquiries and assisting with service issues by identifying sources, determining solutions, and ensuring client satisfaction.
Order and Transaction Entry: Handle daily order processing, including managing held orders, backorders, drop ship orders, and order status updates while escalating issues internally when necessary.
Reporting and Documentation: Distribute daily, weekly, and monthly reports; ensure timely and accurate billing; maintain and update client procedures to meet project goals.
Operational Coordination: Collaborate with internal teams to manage special projects, ensuring successful execution and meeting client-specific requirements.
Data Management and Analysis: Conduct research and problem resolution by analyzing order details, cycle count results, receiving paperwork, and other inventory-related documents.
Backup Support: Serve as a backup for other Administrative Coordinators and Account Managers as needed to ensure seamless operations.
Client Satisfaction: Participate in Client Satisfaction Team (CST) meetings to stay informed on client expectations, providing insights and solutions to enhance relationships.
Compliance and Documentation: Ensure all processes align with operational standards, updating records and assisting in maintaining compliance within the logistics environment.
Qualifications
Experience
3+ years of experience working with a Warehouse Management System (WMS) or Business Intelligence tools, preferably in a 3PL environment.
Experience in report generation, business reviews, and operational analysis.
Skills
Proficiency in Microsoft Office, particularly Excel.
Strong analytical and problem-solving skills with the ability to handle multiple variables.
Excellent written and verbal communication skills for both internal and client-facing correspondence.
Ability to manage multiple tasks simultaneously and work effectively under pressure.
Familiarity with database and order processing systems is highly advantageous.
Traits
Highly organized, detail-oriented, and proactive in managing administrative tasks.
Strong team player with a collaborative mindset and a customer-focused approach.
Self-motivated with the ability to take ownership of responsibilities and drive results.
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