Description
A Customer Service Representative in Collections is responsible for contacting customers to collect overdue payments and resolve outstanding account balances.
The role involves maintaining professionalism, adhering to company policies, and providing exceptional customer service while negotiating repayment plans or resolving disputes.
This position requires strong communication, problem-solving, and time-management skills.
Key Responsibilities
Collections Activities:
Contact customers via phone, email, or other communication channels to collect overdue payments.
Notify customers of outstanding balances and payment deadlines.
Negotiate repayment plans or settlements in alignment with company policies.
Customer Service:
Handle customer inquiries regarding account balances, payment options, and billing discrepancies.
Provide accurate information and resolve disputes promptly.
Maintain a professional and empathetic approach to customers facing financial difficulties.
Account Management:
Update customer account information, payment arrangements, and follow-up actions in the system.
Monitor and track account activity to ensure adherence to agreed payment plans.
Recommend accounts for escalation, legal action, or write-offs, when necessary
Reporting and Metrics:
Prepare and submit daily/weekly reports on collection activities and outcomes.
Monitor and achieve individual and team performance targets, including collection rates and call quality.
Requirements
Interested candidates should possess a Bachelor’s Degree, HND or OND qualification.
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Interested and qualified candidates should send their Resume to: recruitment@careersverified.net using the job title as the subject of the mail.
Apply via :
recruitment@careersverified.net