Description
The contact center agent is a customer service representative who handles customer inquiries, complaints, and feedback via various communication channels such as phone, email, chat, or social media.
The primary role is to provide excellent customer service, resolve issues efficiently, and ensure customer satisfaction. Contact center agents may work in a physical call center or remotely, and are often employed by companies across various industries.
Responsibilities
Some of the key responsibilities of a contact center agent include:
Responding to customer inquiries and resolving issues
Providing product or service information
Handling complaints and feedback
Processing transactions or orders
Escalating complex issues to senior agents or supervisors.
Interested and qualified candidates should send their Applications – attach their OND certificate and birth certificate with their O’level certificate, to: recruit@septagusconsulting.com using the job title as the subject of the mail.
Apply via :
recruit@septagusconsulting.com