Position Overview –
We are looking for a proactive and customer-focused individual to join our team as a customer care representative/Front desk officer. In this role, you will provide exceptional service to our customers by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
Responsibilities:
Greet and welcome customers, clients, and visitors in a friendly and professional manner.
Respond to incoming telephone calls, emails, and inquiries, providing accurate and timely information.
Handle customer inquiries, concerns, and complaints, and escalate them to the appropriate department or manager as needed.
Maintain a neat and organized front desk area, ensuring that all necessary supplies and materials are readily available.
Manage the company’s appointment scheduling system, including booking appointments, rescheduling, and cancellations.
Assist with the coordination of meetings, events, and other activities as required.
Perform administrative tasks such as data entry, filing, and document management.
Collaborate with other departments to ensure a seamless and efficient customer experience.
Maintain a thorough understanding of the company’s products, services, and policies.
Contribute to the overall improvement of customer service by providing feedback and suggestions.
Qualifications:
Minimum of HND/BSC in any field.
Minimum of three(3) years of experience in a customer service or front desk role, preferably in a construction or related industry.
Excellent communication and interpersonal skills, with the ability to interact with customers, clients, and colleagues professionally and courteously.
Strong problem-solving and decision-making skills, with the ability to handle a variety of tasks and priorities.
Proficient in the use of office equipment and computer software, including Microsoft Office suite.
Professional certification is an added advantage
Interested and qualified candidates should forward their CV to: recruitment@mshelconstruction.com using the position as subject of email.
Apply via :
recruitment@mshelconstruction.com