To fulfill this role, you will be responsible for driving the core objectives and strategic vision of the position, ensuring alignment with organizational goals and priorities. Your mission encompasses executing key responsibilities with a focus on excellence, innovation, and measurable outcomes. This position requires a candidate who demonstrates proficiency in specialized skills, possesses relevant experience, and exhibits a commitment to continuous professional growth. Additionally, you will collaborate with cross-functional teams, adhere to established policies and procedures, and contribute to the achievement of departmental and company-wide targets.
Ignite Energy Access seeks a proactive, driven, and self-disciplined Customer Finance Zonal Team Lead who demonstrates a strong commitment to debt recovery, stakeholder engagement, and entrepreneurial initiatives, with a keen focus on renewable energy and financial inclusion.
This role serves as a pivotal position within the Customer Finance Department of a dynamic startup at the forefront of renewable energy and mobile payment innovation.
This position demands professionals to operate with minimal oversight, execute tasks related to contacting delinquent customers, engage directly with clients, and, as required, terminate services for non-paying customers while ensuring a positive customer experience.
Oversee and execute a comprehensive range of critical tasks, ensuring alignment with organizational objectives and operational standards. Develop, implement, and monitor strategic initiatives to enhance efficiency, productivity, and performance across all assigned functions. Collaborate with cross-functional teams to foster innovation, streamline processes, and achieve key performance indicators. Conduct thorough assessments of workflows, identify areas for improvement, and recommend data-driven solutions to optimize resource utilization and mitigate risks. Maintain meticulous documentation of activities, outcomes, and compliance measures to uphold accountability and transparency. Lead and mentor team members, cultivating a culture of continuous learning, accountability, and high performance. Ensure adherence to company policies, industry regulations, and quality benchmarks while driving sustainable growth and operational excellence.
Target Fulfillment and Performance Management involves overseeing and enhancing operational efficiency to meet established goals. This role requires analyzing performance metrics, identifying trends, and implementing strategies to optimize productivity and achieve targets. Key responsibilities include monitoring progress, evaluating outcomes, and providing actionable insights to drive continuous improvement. Proficiency in data analysis, strategic planning, and performance evaluation is essential, along with strong leadership and communication skills to support teams in meeting objectives.
Achieve or surpass all predetermined quantitative and qualitative benchmarks established by the customer finance department, specifically in the areas of bounce-backs, reactivations, and repossessions.
Maintain the write-off value within parameters established by the customer to ensure adherence to established thresholds.
The Finance Department is seeking a highly motivated and detail-oriented individual to join our dynamic team. The ideal candidate will have a Bachelor’s degree in Finance, Accounting, or a related field, along with at least three years of relevant experience in financial analysis, reporting, or auditing. Proficiency in advanced Excel, financial modeling, and ERP systems is essential, as is strong analytical and problem-solving skills. Responsibilities include preparing monthly financial statements, managing budgets, conducting variance analyses, ensuring compliance with regulatory standards, and assisting with strategic financial planning. The role demands meticulous attention to detail, exceptional organizational abilities, and the capacity to collaborate effectively across departments. Candidates must demonstrate integrity, discretion in handling sensitive information, and a commitment to upholding the department’s high standards of accuracy and efficiency.
Design and implement a robust, scalable framework for maintaining and recovering the credit portfolio within the Region.
Conduct monthly performance reviews and targeted training sessions aimed at enhancing the skills and productivity of the Customer Finance Representative team across the designated region.
Oversee the repayment payment integration process across designated regions to ensure seamless and efficient transaction management.
Recruitment and Training encompasses the processes of attracting, selecting, and onboarding qualified individuals, as well as developing their skills and competencies through structured programs. This function involves identifying staffing needs, crafting compelling job descriptions, and implementing effective hiring strategies. Additionally, it includes designing and delivering training initiatives to enhance employee performance, ensure compliance with organizational standards, and foster career growth. The role also entails evaluating the effectiveness of recruitment efforts and training programs to drive continuous improvement in workforce capabilities and retention.
Drive the recruitment and retention of Collection Agents who will play a pivotal role in meeting established targets.
Facilitate credit training initiatives across all regions focused on recovery operations.
Sourced and retained skilled Collection Agents, ensuring the continuous attainment of established performance targets through strategic recruitment and retention initiatives.
Examine credit data related to sales outcomes and formulate strategic operational initiatives to identify and bridge performance deficiencies while driving continuous enhancement.
Enhancing credit compliance and fostering a robust credit culture are essential priorities. This role involves ensuring adherence to regulatory standards and internal policies governing credit risk management, as well as promoting ethical lending practices across the organization. Responsibilities include monitoring compliance with credit policies, assessing borrower eligibility, and verifying accuracy in credit reporting. Additionally, the position requires collaboration with cross-functional teams to implement best practices, mitigate potential risks, and maintain alignment with industry regulations. A deep understanding of credit risk frameworks, strong analytical skills, and meticulous attention to detail are crucial for success in this role.
Leverage credit management tools to ensure their effective adoption and seamless integration across the region.
Perform comprehensive credit evaluation assessments and render informed credit decisions specifically for high-end equipment.
Perform credit compliance assessments during on-site visits across all regions.
Perform real-time evaluations of credit compliance for the field team.
Evaluate credit data in relation to sales outcomes and formulate strategic operational plans aimed at identifying and bridging performance gaps while driving continuous improvement.
Stakeholder management involves cultivating and sustaining positive relationships with key individuals and groups who have a vested interest in the organization’s outcomes, such as clients, investors, regulatory bodies, and internal teams. This role requires proactive engagement, clear communication, and the ability to align diverse interests with organizational goals. Responsibilities include identifying stakeholder needs, addressing concerns, and ensuring transparency to foster trust and collaboration. Strong interpersonal skills, negotiation abilities, and a strategic approach are essential to navigate varying priorities and drive mutual success.
Achieve all quantitative and qualitative objectives established by the customer finance department, including metrics related to late payments, first-time payments, chargebacks, repossessions, and payment agent performance.
Conduct a quarterly credit campaign to maintain all credit metrics within acceptable thresholds.
Facilitate biweekly recovery committees, ensuring participation from all regional stakeholders to drive collaborative progress and alignment.
Facilitate the active involvement of the team in all credit-related initiatives, including Field Clinics and Credit Campaigns, within the designated region of coverage.
In partnership with the Business Stakeholders department, you will engage with customers to identify their needs and enhance payment channels in the designated zone or region for a seamless experience.
Oversee various ad hoc assignments as directed by the Customer Finance Department as needed.
Seeking a highly skilled professional with a minimum of five years of relevant experience in a related field. The ideal candidate must possess a Bachelor’s degree in a pertinent discipline, along with exceptional analytical, problem-solving, and communication abilities. Proficiency in industry-specific software and tools is essential, as is the capacity to work both independently and collaboratively within a team environment. Responsibilities include conducting thorough research, analyzing complex data, and developing innovative solutions to meet organizational objectives. Strong project management skills and the ability to meet tight deadlines are required.
A relevant field HND / B.Sc. Degree or Diploma is required.
With proven expertise in the field, you bring hands-on experience and a proven track record of success in relevant roles. You have at least [X] years of professional experience, demonstrating competence in [specific skills or industries]. Your background includes [additional qualifications, e.g., certifications, specialized training, or notable achievements], ensuring you are well-equipped to meet the challenges of this position.
A minimum of two to four years of relevant experience in the renewable energy sector or a closely related industry is highly desirable.
With a minimum of 2 to 3 years of hands-on experience in a Loan Recovery Manager role, candidates will be strongly preferred.
Proven leadership experience coupled with the capacity to collaborate effectively and oversee a geographically dispersed team within rural communities.
Fluent proficiency in the following languages is required:
English.
Proficient in a range of technical and analytical competencies, with a strong foundation in relevant methodologies and tools. Demonstrates expertise in problem-solving and critical thinking, supported by the ability to interpret complex data effectively. Exhibits exceptional communication and collaboration skills, ensuring seamless interaction with stakeholders at all levels. Familiarity with industry standards and best practices, along with a commitment to continuous learning and professional development.
Proven expertise in client relations, conflict resolution, and strategic problem-solving.
Proven skill in cultivating strong, collaborative relationships with colleagues, cross-functional teams, external business partners, and other mid-level managers is required.
Stong Analytical skills.
Pay attention to details.
Adept proficiency in data analytics tools, including Tableau, SQL, and Microsoft Excel, is required.
Please submit your CV to talent-ng@igniteaccess.com with the job title and preferred location included in the email subject line.
Qualifications
BA/BSc/HND
Experience Required
2 - 4 years