Responsibilities
Greet and welcome guests entering the restaurant/Hotels
Must be attentive in welcoming and seating guests.
Must prepare and avail self for briefing to get instructions for the day
Must maintain a personal hygiene and grooming before and during service
Must be fully equipped for duty as per standard
Must ensure that the service area and equipment are clean as per standard.
Must lay up tables as per standard
Must be fully knowledgeable about product on offer and any out of stock items.
Must be prompt to take process and deliver food and drink orders.
Communicate with cashier/barman to ensure correct charging of food, drinks and directly receive payments from guests.
To be present at all times in service area during service.
Clear dirty plates, cutlery and glasses as service progress.
Does crumbing down and maintain general cleanliness of the service area.
Must follow proper procedures for handling guests complaints (i.e. communicate details to supervisor)
Should remained focused and attend to guest’s needs.
Should be service oriented, as a good team member and have a positive attitude toward work and colleagues.
Must have good communication and technical skills for service
Must have a high degree of integrity, trust, respect, professionalism, honesty and care for guests.
Must ensure that the service area/restaurant is always clean.
Must close down restaurant as per laid down procedure.
Must communicate at end of shift to the supervisor before leaving the station.
Handle guest(s) requests and concerns promptly with courtesy.
Ensure the safe keep of all inventory and service stocks.
Be alert as well as cordial all the time.
Skills and knowledge
Customer service skills.
The ability to work well with others.
The ability to accept criticism and work well under pressure.
To be thorough and pay attention to detail.
Excellent verbal communication skills.
A desire to help people.
Active listening skills.
A good memory.
Interested candidates should possess an OND qualification with 1 – 4 years experience.
Interested and qualified candidates should send their updated CV to: jobs@esportasuites.com using the Job Title as the subject of the mail.
Apply via :
jobs@esportasuites.com