Key Responsibilities include:
Develop and implement strategies for managing client relationships post-onboarding
Establish processes for regular client check-ins and feedback collection
Identify opportunities for upselling and cross-selling services to existing clients
Oversee the handling of real-time issue resolution for residents and facility managers
Implement efficient systems for tracking and resolving customer complaints
Analyse patterns in customer issues to inform product and service improvements
Training and Development
Feedback Management
Client Retention
Requirements:
7+ years of experience in customer experience roles, preferably in property tech, real estate, or related industries, with at least 3 years in a leadership position
Bachelor’s degree in Business, Marketing, Customer Service Management, or related field; MBA preferred
Experience in implementing and managing CRM systems
Knowledge of the African real estate market
Data-driven approach to decision-making and problem-solving
Interested and qualified candidates should send their Cover Letter and Resume to: team@candor.ng using the Job Title as the subject of the e-mail.
Apply via :
team@candor.ng