To drive the CSC operations business with a focus on the delivery of high-quality embedded risk consulting to our clients. The individual will ensure the delivery of world leading, embedded risk consulting and risk management solutions to a range of clients. This is a regional role with a focus on Nigeria and wider West Africa.
Tasks and Responsibilities
Management of embedded security risk consulting projects and associated client requirements across West Africa on a day-to-day basis.
Coordinating journey management, protective service (including close protection) and associated client service delivery to the highest standards. Liaison with service providers to ensure quality delivery in these areas.
Active client engagements, including site visits to ensure the service delivery standards for each project are being met. Proactive monitoring of outsourced security provider delivery to our clients.
Quality control of documentation including weekly reports to clients.
In conjunction with Business Operations team, ensuring that project administration and project financial recording is timely, accurate and well presented.
Collaborate with a wide range of Operations Managers in the management of all engagement’s tasks throughout Europe, Middle East & Africa as required.
Delivering high quality work in response to identified needs of existing and new clients. Maintaining and expanding business relationships through collaboration with clients.
Ensure all projects are being delivered on time and in budget.
Identify and implement operations management processes.
Ensure that embedded consultants are effectively supported by Control Risks
Commercial management of embedded consultancy engagements, including scoping and writing high quality proposals
Responsible for the identification and selection of third-party suppliers and vendors. Leads the vetting and management of third-party providers across the region.
Developing successful client relationships
Creation and management of sales leads
Requirements
A background in delivery of security solutions to clients to a high standard within an international risk management company.
Deep knowledge of Nigeria and wider regional affairs
Developed commercial skills in relation to the provision of risk management services in Nigeria / West Africa
Strong data management and IT skills, with professional experience and ability in Excel.
Experience in successfully engaging with clients.
Highly developed communication skills
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