Key Responsibilities
Cross-Functional Coordination: You will coordinate with cross-functional teams to drive successful outcomes and ensure seamless communication via Slack, the primary communication channel.
Client Communication Management: You will handle client communications, ensuring accuracy in addressing customer needs and maintaining a high standard of service.
Call Scheduling and Follow-Ups: You will schedule client calls and manage email follow-ups to keep all stakeholders informed and aligned.
Information Sharing: You will provide regular updates and share critical information with both internal and external stakeholders.
Administrative Support: You will support the team with various administrative tasks, ensuring smooth daily operations.
Compliance with Standards: You will ensure all communication materials align with the company’s strategies and brand standards.
What Success Looks Like
Effective Communication: Seamless coordination and communication across teams and clients with timely updates and follow-ups.
Client Satisfaction: High-quality client interactions and responsiveness to customer needs.
Organized Workflow: Smooth scheduling, accurate documentation, and detailed follow-through on tasks.
Team Support: Positive feedback from internal and external stakeholders on communication and administrative support.
Qualifications
Experience:
2+ years of experience in communications, stakeholder engagement, or a similar role.
Skills:
Fluency in English, with excellent written and verbal communication skills.
Proficient in G Suite, Slack and CRM operations.
Strong organizational and time management skills with attention to detail.
Energetic, dynamic, and highly communicative.
Preferred Skills
Project management skills and experience with Honeybook are highly advantageous
Organized and detail-oriented with the ability to multitask effectively.
Approachable and personable, with a strong ability to engage with clients and team members.
Proactive, with a willingness to go above and beyond to ensure successful communication outcomes.
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