Job Description
Oversee debt collection operations and collaborate closely with analysts to design, propose, and implement structured payment plans aimed at fully resolving client debt within an agreed-upon timeframe, in strict accordance with Lend ha’s established collections’ policy.
Accurately maintain client records and oversee all past-due accounts to assess the most suitable collection strategy for each client. Contact delinquent customers through telephone, email, and on-site visits at their business locations to secure payments. Prepare and submit daily, weekly, and monthly reports detailing the status of delinquent accounts, collection efforts, and accounts receivable. Provide updates on collection progress to the Supervisor, propose actionable next steps, and recommend write-offs where necessary.
Customer Acquisition: Develop and execute strategies to effectively present, promote, and sell Lend ha’s products through persuasive negotiations with both existing and potential clients across key sectors such as e-commerce, consumer goods, healthcare, and financial services.
We are responsible for the expansion of the loan portfolio by facilitating thorough credit appraisals, ensuring accurate assessments, and maintaining diligent oversight of accounts to detect any overdue payments. Additionally, we analyze and verify contract terms and service agreements with clients while explaining available payment solutions in a clear and concise manner. Collaboration with cross-functional teams is essential to achieve an optimal balance between meeting customer requirements and aligning with Lendha’s strategic objectives.
Seeking a candidate with a minimum of three years of experience in a relevant field, alongside a bachelor’s degree in a related discipline. Proficient in [specific software/tools, if applicable], with the ability to analyze data and generate actionable insights. Strong communication and teamwork skills are essential, as the role involves collaborating with cross-functional teams to drive project success. Prior experience in [specific industry or function, if applicable] is preferred. The ideal applicant should demonstrate problem-solving capabilities and adaptability in a dynamic work environment. Familiarity with [specific regulations, standards, or methodologies, if applicable] is a valuable asset.
A bachelor’s degree or higher National Diploma in any field, obtained from a recognized polytechnic or university, is required, along with a valid NYC discharge certificate or NYC exclusion letter.
Maintains productive working relationships and fosters open communication while demonstrating a collaborative mindset and a commitment to team success.
Demonstrates exceptional ability to interpret and evaluate complex information with precision and insight. Capable of identifying key trends, patterns, and solutions through rigorous data analysis and logical reasoning. Utilizes analytical methodologies to solve problems efficiently and make well-informed, evidence-based decisions.
Proficient in utilizing computer applications and systems with a strong understanding of software and hardware functionalities.
With a strong drive for continuous improvement, you thrive in a results-driven setting where performance is actively measured and rewarded.
Fieldwork appeals to those with a genuine enthusiasm for practical, hands-on research and data collection in diverse environments. Candidates should possess the ability to traverse rugged terrains, adapt to varying climates, and collaborate effectively in remote or challenging locations. Strong problem-solving skills, physical stamina, and a keen observational eye are essential to gather accurate and insightful findings. Prior experience in conducting field research, whether in academic, environmental, or social science disciplines, is highly advantageous.
Proficient in the following areas of expertise is imperative:
– Exceptional analytical abilities with a keen eye for detail
– Proficiency in managing multiple priorities while adhering to strict deadlines
– Advanced interpersonal and communication skills to foster collaborative relationships
– Comprehensive understanding of industry-specific regulations and compliance standards
– Technical acumen in relevant software, tools, or methodologies as applicable
– Capacity to troubleshoot complex issues and propose effective solutions
– Strong organizational skills with a focus on continuous improvement and process optimization
– Demonstrated leadership qualities to guide teams and drive project success
Proficiency in operating within micro, small, and medium-sized business environments is required.
Proficiency in the microfinance banking industry is considered a valuable asset.
Strong proficiency in written communication is essential, encompassing clarity, precision, and adaptability across various formats such as reports, emails, and documentation. Candidates must demonstrate the ability to convey complex ideas concisely and accurately, ensuring alignment with organizational standards and audience needs. Exceptional grammar, syntax, and proofreading capabilities are required to maintain high-quality deliverables. Familiarity with industry-specific terminology and tone is advantageous, as is experience with content management systems or collaborative writing tools.
Proficiency in the primary regional languages is required.
A thorough understanding of the AXIS framework is essential for this role.
Proficient understanding of the geographical area is required.
Qualifications
BA/BSc/HND
