Job objective(s)
Officer provides support to Branches on daily reconciliation of ATM Till/Cash Balancing process by Branches
Duties & Responsibilities
Timely and adequate response to ATM dispense errors
Follow up with TSD Heads/ROSS on the prompt clearance of exceptions raised in the review.
Provision of Training for ATM Custodians
Monitor and regulate Offsite ATM deployment in order to reduce downtime and resource wastages
ATM Replacement and on-site deployment
Other task as may be assigned by the supervisor
Key Performance Indicators
Availability of ATM to users on 24/7 basis
Turn-around time on dispense request are met
Cleanliness of ATM booths and Surroundings (friendly and inviting environment)
Availability of Crisp Fresh Mint Notes
Minimum Education Qualifications
Minimum educational level – Bachelor’s Degree in social science or humanities or HND with a Master’s Degree
Previous Work Experience Requirements
Minimum requisite experience – 0 – 3 years working experience
Key Competency List
Knowledge
Must be ready to work for long hours.
Good experience of developing management information and communications systems
Skills/Competencies
Good written and oral communication skills.
Good interpersonal skills.
Excellent analytical and problem solving skills.
Good negotiation skills
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