Job Description
As a Vendor Success Associate, you’ll be the bridge between our vendors and our internal teams.
Your role is crucial in ensuring our vendors are satisfied, supported, and successful.
You’ll be part of a vibrant team that values collaboration, creativity, and a can-do attitude.
Key Responsibilities:
Vendor Onboarding: Guide new vendors through the onboarding process, ensuring they have all the tools and information needed to succeed.
Relationship Management: Build and maintain strong, long-term relationships with our vendors, acting as their primary point of contact.
Issue Resolution: Address and resolve any vendor-related issues promptly and effectively, ensuring a smooth and positive experience.
Performance Monitoring: Track vendor performance metrics and provide feedback to help them improve and grow.
Revenue Generation: Identify opportunities to increase sales and revenue through vendor partnerships, including upselling and cross-selling initiatives.
Collaboration: Work closely with our sales, marketing, and product teams to ensure vendor needs are met and exceeded.
Training & Support: Provide ongoing training and support to vendors, helping them navigate our platform and optimize their listings.
Requirements
Excellent Communication Skills: You’re a great listener and communicator, able to convey information clearly and effectively.
Problem-Solving Abilities: You thrive on challenges and enjoy finding creative solutions to complex problems.
Customer-Centric Mindset: You put vendors first and are dedicated to their success.
Team Player: You work well with others and enjoy being part of a collaborative team.
Tech-Savvy: You’re comfortable with technology and quick to learn new tools and platforms.
Positive Attitude: You bring energy and enthusiasm to your work, making the workplace more enjoyable for everyone.
Sales Acumen: You have a knack for sales and a proven track record of meeting or exceeding sales targets.
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