Reporting Relationships
Functionally reports to: Head E-Product Sales
Administratively reports to: Regional Bank Heads and Division Head, E-Banking
Supervises: N/A
Job objective
Responsible for developing strategies to build awareness and adoption of Electronic products.
Duties & Responsibilities
Developing go-to-market strategy and execution for the Bank’s retail and corporate customers in a specified regional Bank.
Recognizing and providing sales team with the necessary expertise to sell the product at the regions.
Drive adoption, migration and support for Retail and corporate Solutions – PoS terminals, Payroll/Payment and Collections, Paygate, corporate Online Banking, Online Banking, Instant Banking and Cards Products.
Partaking in design of customer issues resolution process and follow-up with relevant stakeholders to ensure all customer issues are resolved.
Continually re-assess the ease of use and effectiveness of electronic service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience.
Monitoring of transaction trends to identify when transactions volume and counts are on the decrease and to take actions accordingly.
Responsible for adopting various means to improve product awareness, capacity building and development among the sales teams at the regional Bank and amongst customers.
Regularly conduct market research activities to assess customer attitudes to the current product range and new product introductions.
Hold regular reviews and communication with sales team to provide analytic Information and solicit feedback on how to effectively improve regional E-Banking performance.
Adhering to and ensure compliance of all business transactions to the set standards of the Bank and Regulatory Authorities.
Other adhoc activities as may be assigned from time to time by the Division Head of Electronic Banking.
Key Performance Indicators
Digital Penetration
Corporate Online Banking Acquisition
Acquisition On Other Platforms
Number of Active Platforms
Number of PoS
Payment and Collections Transaction Value
Net E-Banking Income
Requirements
Bachelor’s degree or HND with a Master’s Degree
2 – 5 years working experience in similar role
A minimum of 2-3 years of experience in consumer-facing technology
Prior experience in the development or delivery of related Electronic Banking products
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