Job Summary
Oversees the day-to-day operations of franchise outlets to ensure operational efficiency, customer satisfaction, and profit generation.
Identifies and develops new franchise opportunities in the region. Ensures financial and operational success of franchise outlets in the region.
Roles and Responsibilities
Develops and executes business strategies to expand franchise operations, generates leads, drives growth, and constantly seeks ways to improve customer satisfaction.
Interview potential franchisees and review applications to determine eligibility.
Recruits new franchisees based on financial resources, business experience, and personal characteristics, and provides support in the development of a business plan.
Develops and implements training programs for new franchisees.
Develops key performance indicators (KPIs) for franchise outlets to measure business results and customer satisfaction.
Develops and monitors the administration of franchise SOPs, procedures, mechanisms, and manuals to manage compliance with franchise agreements, company standards, values, and business ethics.
Review financial statements to ensure franchisees are meeting the financial and operational targets of performance.
Works with the marketing team in the development of promotional plans for new products and services to ensure effectiveness in increasing brand recognition and sales in the region.
Reviews contracts, processes renewals, and enforces licensing expectations.
Performs business and competitive analysis and projections to assess the health of franchise outlets monthly.
Troubleshoots and provides supervisory support in solving business problems as needed.
Records events of non-compliance and executes compliance protocols for franchisees; generates prompt notices to franchisees on events of non-compliance or breach.
Manages the stock level of products for franchise outlets and ensures prompt restocking of products as required.
Ensures the monthly rebate for franchisees is processed and made available within 7 days of the new month.
Ensures the company’s tools and assets are always maintained and kept in good condition.
Requirements
Education:
Bachelor’s Degree in Social Sciences or Business Management from a reputable and accredited university.
A Master’s degree is an added advantage
Knowledge Requirement:
Wide knowledge of Berger Paint products and the paint manufacturing industry.
Understanding of marketing and financial principles.
Understanding of management principles.
Proficient in the use of Microsoft Office tools
Skill Requirement:
Business acumen
Oral and written communication
Analyzing
Interpersonal skills
Attention to detail
Leading
Decision making
Collaboration
Planning and organizing
Time management skills
Apply via :
