Job Details
Receives calls/emails/chats and responds within SLA
Ensures FCR for level 1 supports
Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
Ensures schedule adherence
Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
Ensures quality score of 90% is achieved
Must attend daily pep-talks
Must be punctual at work
Must be able to complete all assigned tasks daily
Must be able to work shifts (public holidays, weekends)
go to method of application ยป
Interested and qualified candidates should forward their CV to: careers@fob.ng using the position as subject of email.
Apply via :
careers@fob.ng
