Key Responsibilities:
Develop and implement effective customer service policies and standards.
Supervise and manage the customer service team to meet and exceed guest expectations.
Handle and resolve customer complaints and ensure proper follow-up.
Monitor customer feedback and work with relevant departments to improve services.
Train and mentor staff to deliver excellent customer experiences.
Prepare and present customer service performance reports to management.
Collaborate with other teams to streamline operations and enhance service delivery.
Qualifications and Skills:
Bachelor’s degree in Hospitality, Business Administration, or related fields.
3+ years of proven experience in a customer service management role, preferably in the hospitality industry.
Strong leadership and team management skills.
Excellent interpersonal and communication abilities.
Proficient in handling customer service tools and CRM software.
Ability to remain calm under pressure and resolve conflicts efficiently.
Strong organizational and problem-solving skills.
Benefits:
HMO coverage.
13th-month salary bonus.
Interested and qualified candidates should send their CV to: hr@folixxhospitality.com using the job title as the subject of the mail.
Apply via :
hr@folixxhospitality.com
